Do you sometimes find your IT teams looking for opportunities to implement new technology?
It often seems that we decide on a technology solution then start looking for an opportunity to use it, or we implement technology projects because they seem like a good idea. Possibly you feel that IT is leading the customer and worry that if IT did not propose new solutions the business would still be using pen and paper? See my recent Article on Enterprise CIO Forum
See also article by Eric Brown which builds on my Enterprise CIO Forum article.
Also see the associated article from John Dodge “Should CIOs take more risks with new technology“.