Interesting article by Pearl Zhu on how IT is perceived by the non-IT members of the business.
From IW’s comprehensive 2012 IT Perception Survey, there’re discrepancies between how IT evaluate its own performance and how IT perceived by business. Here is a brief summary.
Only 43% of non-IT people consider their IT teams integral to the business, the survey finds, and 54% consider IT a support or maintenance organization, and not an innovator. But 59% say technology’s becoming more critical to the business.