Many IT groups have struggled with how to show they deliver business value. This is an interesting article that takes a slightly different look at this subject and focuses on the key roles that IT needs to play to accomplish this.
The key roles are:
1. Shaping Business Demand – moving away from being order takers to working closely with the business functions to generate demand with high business value and therefore become be part of shaping the business strategy.
2. Leveraging IT Assets and Information – managing the current assets is a must do, but leveraging them to their highest potential and maximising the investment takes this to another level. How can the existing hardware, software and information be further utilised?
3. Optimizing Business Use – the final role is maximising the business use of the existing tools. This is untapped value that is going to waste!
Read the full article here: Key IT Roles for Driving Business Value | IT Organization Circa 2017.