Great article from Information Week on the lack of evolution of the Corporate IT group. Their wise advice is below:
1. Realize that corporate IT no longer has a monopoly over the technology used in the workplace from personal use to SaaS applications and cloud service providers to outsourced services.
2. Understand that they no longer have the corporate status and power they had in the 1990s, and that they should stop acting like its still 1999.
3. Consider whether their “no” responses are now heard as “Please find a third party to provide the technology you need.”
4. Realize that employee and customer expectations have changed forever. Call it consumerization or something else, but the corporate IT game has to be upped considerably across services and apps, devices, speed of change, support, and business understanding.
5. Flip ITs design and delivery thinking, so that it starts with the customer use case, instead of the technological capability.