Interesting article from Martha Heller on CIO.com about how CarMax have gone from a traditional IT department to having a product driven approach and used this to drive their digital transformation.
For the full article go here: Why CarMax’s “shock the system” digital strategy is working | CIO
CarMax’s CIO provides this advice for CIOs who are driving similar change?
1. Start with the basics. The first element of our transformation was what they called “back to basics,” which included an assessment of talent, quality, customer service and innovation.
2. Get the business excited about digital. Get out and meet with technology start-ups about the potential of digital technologies to transform your company. A great result of this initiative is that all of these senior leaders have become IT’s biggest champions.
3. Build the right relationships across your business. CarMax’s CMO and EVP of strategy and planning are co-sponsoring the transformation, and they would not be successful if they weren’t partnering on the key business opportunities and solving these together through technology.
4. Focus on your talent. There is no way to succeed in digital transformation without the right talent strategy. It’s essential to focus on providing the right structure and support mechanisms to help your current associates navigate through the change. The digital organization you are creating needs to move very quickly, and your focus should be making this possible for every associate. Adding new talent can bring great new capabilities to your organization as well, but never, never, never compromise on selecting talent. Cultural alignment is very important.