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Customer

This tag is associated with 2 posts

Digital Transformation (#DX) – What is it? (presentation for ACOA)

I was honored to be asked by ACOA (Atlantic Canada Opportunities Agency) to present to all of their frontline workers recently (140+ staff). The core of the presentation centres around two things: Digital is about Business, not about IT – technology underpins and enables, but digital is about far more than that. The Customer is … Continue reading

Who is IT’s Most Important Customer? What role does this play in Innovation?

Who should IT focus on as it’s customer? The internal customer within a business unit? An external business the company sells to? Or the end consumer of your product or service? Is this a question of governance, focus or requirements? What does this have to do with innovation? The intent of this article is to … Continue reading

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