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40 Stats On #Digital #Transformation And #Customer Experience | #DX #CX #UX @Forbes

40 Stats On #Digital #Transformation And #Customer Experience | #DX #CX #UX @Forbes

Interesting article from Forbes, I picked out a couple of the key facts for further discussion. The Move to Digital 56% of CEOs said digital improvements have led to revenue growth. *Gartner The link between a digital customer experience, increased internal efficiencies and increased revenue are becoming clear. After all the customer is king / … Continue reading

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This blog is a collection of random and topical thoughts on IT and business (including a speciality on Organisational Change Management). A mix of articles that range from current hot topics to key fundamentals that impact CIOs and Enterprise IT groups.

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