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Digital Fail – when a quick integration is not enough! #Digital #DigitalFail

Digital Fail – when a quick integration is not enough! #Digital #DigitalFail

Digital Fail – a recent bad experience with a delivery from a large courier company, that used another company as their local agent, highlighted a major pitfall of digital integration if you do not think it through properly from the customer perspective. The story in brief: Package sent to me via major international courier I get … Continue reading

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This blog is a collection of random and topical thoughts on IT and business (including a speciality on Organisational Change Management). A mix of articles that range from current hot topics to key fundamentals that impact CIOs and Enterprise IT groups.

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